Privacy policy

Privacy Policy for Lunor (thelunor.com)

Effective Date: 03/03/2025

At Lunor, operated by Impuls Media Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, thelunor.com, or make a purchase from us. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (e.g., credit card details)
  • Order history

b. Non-Personal Information

  • Browser type and version
  • IP address
  • Device information (e.g., operating system, device type)
  • Website usage data (e.g., pages visited, time spent on the site)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your orders, account, or inquiries.
  • To improve our website, products, and services.
  • To send you promotional offers, newsletters, and updates (with your consent).
  • To prevent fraud and ensure the security of our website.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors who assist us with payment processing, shipping, marketing, and website operations.
  • Legal Authorities: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information).
  • Secure server infrastructure.
  • Regular security audits.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Cookies: Manage your cookie preferences through your browser settings.

To exercise these rights, please contact us at info@thelunor.com.

6. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence, including Hong Kong, where our company is based. These countries may have different data protection laws. By using our website, you consent to such transfers.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. Your continued use of thelunor.com constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Email: info@thelunor.com
  • Phone: +1 205 205 8755
  • Customer Service Hours: Monday to Friday, 9 a.m. to 5 p.m.

Thank you for trusting Lunor with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable shopping experience.