FAQ
Frequently Asked Questions (FAQs) – Lunor (thelunor.com)
Here are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at info@thelunor.com.
1. What payment methods do you accept?
We accept the following payment methods:
- American Express (Amex)
- Apple Pay
- Google Pay
- Mastercard
- Shop Pay
- Visa
- Unipay
2. Do you offer free shipping?
Yes! We offer free shipping on all orders to Australia. For other destinations, shipping costs will be calculated at checkout.
3. How long does shipping take?
- Processing Time: 1-2 business days.
- Estimated Delivery Time: 5-7 business days after shipping.
- Total Delivery Time: 6-9 business days from the date of order.
Please note that delivery times may vary due to external factors like weather or customs delays.
4. What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. Refunds are processed within 14 business days after we receive the returned item. The customer is responsible for return shipping costs.
5. How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your order through the carrier’s website.
6. What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at info@thelunor.com. We’ll cover the return shipping costs and provide a replacement or full refund.
7. How can I contact customer service?
You can reach us via:
- Email: info@thelunor.com
- Phone: +1 205 205 8755
- Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (Melbourne Time)
Still have questions?
Don’t hesitate to contact us – we’re here to help!
Operated by Impuls Media Limited
Company Number: 77506130